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Front Desk Coordinator \ Team Leader - Negombo

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Front of House

Location
Negombo, Sri Lanka
Employment type
Full Time
Experience
Mid Level · 2–5 years
Ways of working
On-site
Education
Diploma
Applications close
October 31, 2026
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About the role

We are looking for a friendly, professional, and well-organized Front Desk Coordinator to be the first point of contact for our salon guests. The role is responsible for creating a welcoming customer experience, managing appointments, coordinating with salon staff, handling front-desk operations, and supporting the smooth day-to-day running of the salon.

The ideal candidate should have excellent communication skills, a positive attitude, strong attention to detail, and the ability to multitask in a busy customer-facing environment.

What you will be doing

  • Welcome and greet clients warmly upon arrival and provide a professional salon experience.
  • Manage appointment bookings, confirmations, cancellations, and rescheduling through the salon booking system.
  • Answer phone calls, WhatsApp messages, social media inquiries, and other customer communications promptly.
  • Explain salon services, packages, promotions, pricing, and available appointment times to clients.
  • Coordinate appointments between clients, stylists, therapists, beauticians, and other salon team members.
  • Monitor the daily appointment schedule and ensure smooth client flow with minimal waiting time.
  • Maintain accurate client records, preferences, and appointment history.
  • Handle check-ins and check-outs and ensure all services are correctly recorded.
  • Process payments, issue receipts, and maintain accurate cash/card transaction records where required.
  • Promote relevant salon services, packages, memberships, retail products, and special offers.
  • Follow up with clients regarding appointments, feedback, rebooking, and customer satisfaction.
  • Handle customer questions and complaints professionally and escalate issues to the Salon Manager when necessary.
  • Maintain a clean, organized, and welcoming reception area.
  • Coordinate with the salon team regarding delays, changes, special requests, and VIP clients.
  • Assist with opening and closing front-desk procedures.
  • Monitor salon supplies and communicate replenishment requirements when necessary.
  • Maintain confidentiality of client information and follow salon policies and procedures.
  • Support the Salon Manager with administrative and operational tasks as required.

What we are looking for

  • Previous experience in a salon, spa, beauty, hospitality, retail, or customer-service environment is preferred.
  • Excellent verbal and written communication skills.
  • Pleasant, confident, and professional personality.
  • Strong customer-service and interpersonal skills.
  • Good organizational and time-management abilities.
  • Ability to multitask and work effectively in a busy environment.
  • Basic computer skills and familiarity with appointment/POS systems.
  • Good numerical and payment-handling skills.
  • Ability to remain calm and professional when dealing with difficult customers or busy periods.
  • Good grooming and professional appearance.
  • Ability to work flexible hours, including weekends and public holidays where require

What we offer

  • Competitive salary based on experience and qualifications.
  • Monthly performance incentives and achievable targets.
  • Attractive commission opportunities on selected services, packages, and retail products.
  • Employee discounts on salon services and products.
  • Training and development opportunities to improve customer service, sales, and salon-industry skills.
  • Opportunities for career growth and progression within the salon.
  • Friendly, professional, and supportive working environment.
  • Staff recognition and rewards for outstanding performance.
  • Flexible shift arrangements where applicable.
  • Paid leave and other benefits in accordance with company policy and applicable employment regulations.
  • Staff events, team activities, and employee appreciation programs.
  • Opportunity to work with experienced beauty and salon professionals.