Front Desk Coordinator

We are looking for a friendly, professional, and well-organized Front Desk Coordinator to be the first point of contact for our salon guests. The role is responsible for creating a welcoming customer experience, managing appointments, coordinating with salon staff, handling front-desk operations, and supporting the smooth day-to-day running of the salon.

The ideal candidate should have excellent communication skills, a positive attitude, strong attention to detail, and the ability to multitask in a busy customer-facing environment.

Key Responsibilities Welcome and greet clients warmly upon arrival and provide a professional salon experience.

Manage appointment bookings, confirmations, cancellations, and rescheduling through the salon booking system.

Answer phone calls, WhatsApp messages, social media inquiries, and other customer communications promptly.

Explain salon services, packages, promotions, pricing, and available appointment times to clients.

Coordinate appointments between clients, stylists, therapists, beauticians, and other salon team members.

Monitor the daily appointment schedule and ensure smooth client flow with minimal waiting time.

Maintain accurate client records, preferences, and appointment history.

Handle check-ins and check-outs and ensure all services are correctly recorded.

Process payments, issue receipts, and maintain accurate cash/card transaction records where required.

Promote relevant salon services, packages, memberships, retail products, and special offers.

Follow up with clients regarding appointments, feedback, rebooking, and customer satisfaction.

Handle customer questions and complaints professionally and escalate issues to the Salon Manager when necessary.

Maintain a clean, organized, and welcoming reception area.

Coordinate with the salon team regarding delays, changes, special requests, and VIP clients.

Assist with opening and closing front-desk procedures.

Monitor salon supplies and communicate replenishment requirements when necessary.

Maintain confidentiality of client information and follow salon policies and procedures.

Support the Salon Manager with administrative and operational tasks as required.

Required Skills & Qualifications Previous experience in a salon, spa, beauty, hospitality, retail, or customer-service environment is preferred.

Excellent verbal and written communication skills.

Pleasant, confident, and professional personality.

Strong customer-service and interpersonal skills.

Good organizational and time-management abilities.

Ability to multitask and work effectively in a busy environment.

Basic computer skills and familiarity with appointment/POS systems.

Good numerical and payment-handling skills.

Ability to remain calm and professional when dealing with difficult customers or busy periods.

Good grooming and professional appearance.

Ability to work flexible hours, including weekends and public holidays where require

Sure — you can add a **Benefits & Perks** section like this:

Job Description – Front Desk Coordinator (Salon)

### Benefits & Perks

- Competitive salary based on experience and qualifications. - Monthly performance incentives and achievable targets. - Attractive commission opportunities on selected services, packages, and retail products. - Employee discounts on salon services and products. - Training and development opportunities to improve customer service, sales, and salon-industry skills. - Opportunities for career growth and progression within the salon. - Friendly, professional, and supportive working environment. - Staff recognition and rewards for outstanding performance. - Flexible shift arrangements where applicable. - Paid leave and other benefits in accordance with company policy and applicable employment regulations. - Staff events, team activities, and employee appreciation programs. - Opportunity to work with experienced beauty and salon professionals.